Pediatric Patient Service Coordinator & CMA

Johns Hopkins University; Baltimore (MD); On-site; USD 23,000 - 41,000; Full time

Job summary

Johns Hopkins University is seeking a Patient Service Coordinator/Certified Medical Assistant (PSC/CMA) for the School of Medicine - General Pediatrics. The role supports patients and families at Johns Hopkins Pediatric Specialty Network clinics, handling registration, scheduling, billing, and coordination of care.

The PSC/CMA works under supervision, collaborates with the healthcare team, and uses Epic to manage patient information and appointments.

Qualifications

• High school diploma or GED required; CMA/registration preferred.
• One year of customer service experience.
• Additional education may substitute for required experience.

Responsibilities

• Verify and correct registration information including address, phone, insurance and guarantor data.
• Collect time-of-service payments, issue receipts, and close cash drawer.
• Assist with basic insurance or third-party queries and direct patients to billing resources.
• Schedule patients for medical consultations across Johns Hopkins Pediatrics.
• Coordinate visits across departments to ensure complete care.

Skills

Customer service

Medical office

Verbal communication

Education

High school diploma or GED

CMA certification

Tools

Epic EMR

Job description

Johns Hopkins University is seeking a Patient Service Coordinator/Certified Medical Assistant (PSC/CMA) for the School of Medicine - General Pediatrics. The role supports patients and families at Johns Hopkins Pediatric Specialty Network clinics, handling registration, scheduling, billing, and coordination of care.

The PSC/CMA works under supervision, collaborates with the healthcare team, and uses Epic to manage patient information and appointments.