PC Technician & IT Support Specialist

The Arc Ontario; Town of Canandaigua (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health and retirement benefits

Paid time off

Sick Time

Growth potential/Opportunity for ADV

Educational Assistance

Employee Assistance Program

Access to a Fitness Center in the Main

Pay on Demand

Free Telehealth with EZaccessMD

Emergency Assistance Funding

And more

Job summary

The Arc Ontario is seeking a PC Technician to keep our technology systems running smoothly across multiple locations. You will provide hands-on support for hardware, software, and networks, and assist staff with troubleshooting and training.

Based in Canandaigua with a full-time schedule, you will set up new equipment, maintain servers and audiovisual systems, and help ensure HIPAA/FERPA compliant operations.

Qualifications

• Two years of hardware and software support experience.
• Familiar with Windows systems, printers, and basic LAN/WLAN networking.
• Experience with Windows desktop OS, Microsoft Office, and Exchange is required or preferred.
• Experience with Office 365, Windows Server, AV gear, AD, Entra/Identity, and MDM is a plus.

Responsibilities

• Troubleshoots and maintains computer and peripheral equipment at main and off-site locations.
• Monitors and responds to the internal help desk system to sustain staff service quality.
• Configuring and preparing new equipment for deployment to agency standards.

Skills

Hardware support

Software support

Windows troubleshooting

Networking (LAN/WLAN)

Device repair

Tools

Office 365

Windows Server

Active Directory

AV gear

Microsoft Entra/Identity

MDM platforms

Job description

The Arc Ontario is seeking a PC Technician to keep our technology systems running smoothly across multiple locations. You will provide hands-on support for hardware, software, and networks, and assist staff with troubleshooting and training.

Based in Canandaigua with a full-time schedule, you will set up new equipment, maintain servers and audiovisual systems, and help ensure HIPAA/FERPA compliant operations.