PC Technician

Artech Information System LLC; Honolulu (HI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT staffing company seeks a professional for an IT Support role in Honolulu, Hawaii. Ideal candidates will have experience in PC support, hardware troubleshooting, and direct client interaction. Responsibilities include supporting Microsoft-based networks and performing system installations and maintenance. The position requires attention to detail and adaptability to changing tasks. This is a long-term role lasting over 6 months, involving both independent work and collaboration with a team.

Qualifications

• Minimum 2 years’ experience with PC support, including deployment.
• Minimum 2 years’ experience with PC hardware troubleshooting and repair.
• Minimum 1 year experience with direct client interaction.

Responsibilities

• Support a Microsoft-based network running XP, Windows 7, and Lotus Notes.
• Install and maintain PC hardware and software.
• Troubleshoot network usage and computer peripherals.

Skills

PC support

PC hardware troubleshooting

Client interaction

Adaptability

Attention to detail

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Duration: 6+ months

Job Description:

Responsibilities

• Support a robust Microsoft based network running XP, Windows 7 and Lotus Notes. Server, PC, MAC and Laptop expertise needed to perform the duties of this position.
• Under the guidance of IT representatives, duties may include some or all of the following: receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity, interviewing clients as part of pre-deployment asset discovery, executing equipment replacement activity, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, perform system backups and data recovery, resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security, preparing assets for disposition, other administrative duties.

Note: activity may also involve transporting equipment using a vehicle provided by supplier / contractor between multiple facilities within an assigned service area, as directed by an IT representative.

Skills Required

• Minimum 2 years’ experience with PC support, including deployment.
• Minimum 2 years’ experience with PC hardware troubleshooting and repair.
• Minimum 1 year experience with direct client interaction.
• Ability to follow written and verbal instructions.
• Adaptable to change in process or required activities.
• Attention to detail. Quick learner.
• Professional appearance and behavior, including punctuality Responsibilities, Manage incoming and outgoing assets.

Additional Responsibilities

• Scan existing asset for applications and settings.
• Interview clients to identify special considerations and other settings.
• Use KP tools to execute PC activity. Collaborate with teammates to identify process improvements.
• Escalate quickly when issues arise. Assist other technicians as needed.