IT Technician: End-User Support & Device Management

Oparc; Montclair (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

OPARC in Montclair, CA is seeking an IT Technician to support day-to-day technology operations under the Director of Information Technology. You will manage endpoint devices, provide helpdesk support, and maintain IT systems across locations to ensure staff have reliable, secure technology and on-site training.

Responsibilities include device lifecycle management, onboarding/offboarding, device enrollment via MDM, security configuration, and routine maintenance of servers, networks, and backup

Qualifications

• Strong communication and customer service skills for non-technical end users.
• Detail-oriented with the ability to follow documented procedures and maintain accurate records.
• Reliable, self-motivated, and eager to learn and grow within an IT environment.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Prior IT support or helpdesk experience preferred but not required.

Responsibilities

• Support the full lifecycle of all endpoint devices (laptops, desktops, tablets, mobile devices, and desk phones) including deployment, configuration, updates, troubleshooting, repair, and recycling.
• Support user onboarding, offboarding, and position changes by configuring user accounts and preparing fully configured devices for day-one use.
• Enroll and manage devices through RMM and MDM platforms, ensuring policy compliance, software deployment, and security configurations are applied and maintained.
• Order and install requested equipment, as approved by the Director of Information Technology.
• Deliver devices to users at their work locations and pick up devices from departing users, returning them to inventory and updating records.

Skills

Strong communication

Detail-oriented

Reliable and self-motivated

Multi-tasking

Customer service

Tools

Microsoft 365

Job description

OPARC in Montclair, CA is seeking an IT Technician to support day-to-day technology operations under the Director of Information Technology. You will manage endpoint devices, provide helpdesk support, and maintain IT systems across locations to ensure staff have reliable, secure technology and on-site training.

Responsibilities include device lifecycle management, onboarding/offboarding, device enrollment via MDM, security configuration, and routine maintenance of servers, networks, and backup