PC Support Specialist

GrayRobinson, P.A. Nationwide Alcohol Industry Practice; Miami (FL); Sur place; USD 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Professional work environment

Résumé du poste

GrayRobinson, a full-service law and government consulting firm, seeks a PC Support Specialist for its Miami office. The role covers end-user hardware and peripheral support as well as standard productivity software.

The ideal candidate has 3+ years of hands-on PC support in a professional office, expert Windows OS skills, and strong troubleshooting. Experience with law firm apps like iManage Work and Aderant is a plus but not required. Comprehensive benefits are provided.

Qualifications

• 3+ years of hands-on PC support in a professional office environment.
• Expert-level knowledge of the Windows operating system (Windows OS).
• Experience diagnosing and resolving issues with desktop/laptop hardware, peripherals, and printers; strong troubleshooting skills.

Responsabilités

• Provide end-user hardware and peripherals support in a timely manner.
• Support standard productivity software and firm applications.
• Diagnose and resolve hardware, connectivity, and peripheral issues; assist with videoconferencing equipment.

Connaissances

Windows OS

Hardware support

Printer support

Networking

Outils

iManage Work

Aderant

Description du poste

Description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Miami office. Primary duties include end-user support of computer hardware and peripherals, as well as support of standard firm productivity software. The position requires 3+ years of hands‑on experience in a PC Support (or similar) role in a professional office environment. The successful candidate must have extensive experience diagnosing and resolving issues with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconference equipment, and other technical equipment. Excellent troubleshooting and problem‑solving skills are required, as are a strong sense of professionalism and initiative. The candidate must be customer service‑oriented and able to multitask and prioritize requests to complete tasks in a timely manner. Must have expert‑level knowledge of the Windows operating system and solid working knowledge of Microsoft networking, hardware, and printer support. Experience with law firm applications, including iManage Work and Aderant, is a plus, but not required. We provide a professional work environment and a competitive employment package, including comprehensive benefits. GrayRobinson is an Equal Opportunity Employer.