PC Support Specialist

GrayRobinson, P.A. Nationwide Alcohol Industry Practice; Tallahassee (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

GrayRobinson, a full-service law and government-consulting firm, is seeking a PC Support Specialist for the Tallahassee office. This on-site role involves supporting end-user hardware, peripherals, and standard productivity software, with some travel responsibilities.

The ideal candidate has at least 3 years of hands-on PC support experience in a professional setting, strong Windows OS expertise, and solid problem-solving and customer-service skills.

Qualifications

• Minimum 3 years in a PC Support or similar role in a professional office environment.
• Expert-level knowledge of Windows operating systems and basic networking, hardware, and printer support.
• Experience with, or familiarity with, firm productivity software and devices is a plus.

Responsibilities

• Provide end-user support for computer hardware and peripherals and standard firm productivity software.
• Diagnose and resolve hardware, OS, network, printers, and videoconferencing issues; troubleshoot and escalate as needed.
• Support in-office staff in Tallahassee; travel as required; maintain professionalism and customer-service focus.

Skills

End-user support

Troubleshooting

Windows OS

Networking

Printer support

Mobile devices

Customer service

Tools

iManage Work10

Aderant Expert

Job description

Description

GrayRobinson, a full-service law and government-consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening for a PC Support Specialist in our Tallahassee office. This position is non-remote, with some travel required. Primary duties include providing end-user support for computer hardware and peripherals, as well as supporting standard firm productivity software.

The position requires at least 3 years of hands‑on experience in a PC Support (or similar) role within a professional office environment. The successful candidate must have extensive experience in diagnosing and resolving problems with desktop and laptop hardware, mobile devices, applications, network connectivity, printers, videoconferencing equipment, and other technical equipment. Excellent troubleshooting and problem‑solving skills are required, as is a strong sense of professionalism and initiative. The candidate must be customer‑service‑oriented and able to multitask and prioritize requests to complete tasks on time. Must have expert‑level knowledge of the Windows operating system and a solid working knowledge of networking, hardware, and printer support. Experience with law firm applications, such as iManage Work10 and Aderant Expert, is a plus, but not required.

We offer a professional work environment and a competitive employment package, which includes comprehensive benefits. GrayRobinson is an Equal Opportunity Employer.