IT Desktop Support Specialist

KamisPro; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking a highly motivated IT Desktop Support Specialist to provide comprehensive desktop and end-user technology support in Washington, DC. Key responsibilities include providing technical support, managing end-user devices, and collaborating with IT teams. The ideal candidate has 4–6 years of IT desktop support experience and strong communication skills. This full-time position is onsite, five days a week, and offers an opportunity to work in a dynamic environment.

Qualifications

• 4–6 years of IT desktop support experience in a professional environment.
• Strong working knowledge of end-user hardware and peripherals.
• Hands-on experience with PC hardware configuration and troubleshooting.
• Experience supporting AV systems and virtual meeting tools.

Responsibilities

• Provide technical support to attorneys and staff.
• Ensure timely resolution of issues with Support Desk.
• Configure and troubleshoot end-user devices.
• Support audio-visual systems in conference rooms.
• Assist with Active Directory administration.

Skills

Customer service skills

Communication skills

Problem-solving skills

Knowledge of Microsoft 365

Experience with PC hardware

Knowledge of Active Directory

Experience with AV systems

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Ticketing systems

Citrix environments

iManage/FileSite

Job description

Overview

Seeking a highly motivated IT Desktop Support Specialist to provide comprehensive desktop and end-user technology support for our Washington, DC office. Reporting to the Regional IT Manager, this role serves as a key liaison between IT and business users while collaborating with IT teams across all firm offices.

Full-time, contract-to-hire role; onsite in Washington, DC five days per week.

Key Responsibilities

• Provide high-level desk-side, remote, and phone-based technical support to attorneys and staff.
• Serve as an escalation point for the Support Desk and ensure timely resolution of issues within SLA guidelines.
• Configure, deploy, maintain, and troubleshoot end-user devices, including laptops, desktops, tablets, mobile phones, printers, and IP-based phones.
• Support audio-visual and video conferencing systems in conference rooms, including multi-office meetings.
• Assist with Active Directory administration, user account maintenance, and basic local systems support.
• Coordinate hardware repairs, vendor RMAs, equipment inventory, loaner pools, and technology upgrades.
• Maintain accurate inventory records and assist with equipment distribution and off-site support as needed.
• Collaborate with IT teams firmwide and provide remote hands support for other IT groups.
• Perform additional projects and duties as assigned by IT leadership.

Qualifications

Required

• Bachelor’s degree preferred or equivalent professional experience.
• 4–6 years of IT desktop support experience in a professional environment.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong working knowledge of end-user hardware and peripherals.
• Experience with Microsoft 365, particularly Outlook and Word, preferably in a legal environment.
• Hands-on experience with PC hardware configuration and troubleshooting (Dell preferred).
• Working knowledge of Active Directory, ticketing systems, and basic networking (LAN/WAN/Wi-Fi).
• Experience supporting AV systems and virtual meeting tools (Teams, WebEx, Zoom).

Preferred

• Experience with image-based deployments and Citrix environments.
• Familiarity with iManage/FileSite or other document management systems.

Physical & Work Requirements

• Ability to lift and carry up to 30 pounds and perform routine physical tasks related to equipment setup.
• Ability to sit or stand for extended periods and work standard office hours with occasional overtime.
• Work is primarily in an office environment with occasional exposure to non-standard conditions.