Help Desk Analyst

GrayRobinson, P.A. Nationwide Alcohol Industry Practice; Fort Lauderdale (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

GrayRobinson, P.A. Nationwide Alcohol Industry Practice is seeking an experienced Help Desk Analyst for an Orlando office.

The role focuses on assisting users with software-related questions and troubleshooting basic PC hardware and network issues, while participating in IT projects and evaluating new software. The ideal candidate has 5+ years of experience resolving software and hardware problems and familiarity with legal-specific software including Windows 11, Microsoft 365, iManage, VPN, and

Qualifications

• 5+ years of experience troubleshooting software and hardware issues.
• Detailed working knowledge of legal-specific software and processes, including Windows 11, Microsoft 365, iManage, VPN, and Citrix.
• Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook.

Responsibilities

• Assist users with software-related questions and troubleshooting basic PC hardware/network issues.
• Assist with IT projects, evaluating and implementing new software.
• Respond to users regarding a variety of complex questions in a professional, efficient, and timely manner.

Skills

Effective communication

Tools

Windows 11

Microsoft 365

iManage

VPN

Citrix

Word

Excel

PowerPoint

Outlook

Job description

Description

GrayRobinson, a full-service law and government consulting firm with 16 offices in Florida and Washington, D.C., has an immediate opening in one of our Orlando offices for an experienced Help Desk Analyst. The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, evaluating and implementing new software. The ideal candidate must demonstrate effective communication skills and be capable of responding to users regarding a variety of complex questions in a professional, efficient, and timely manner.

The position requires 5+ years of experience troubleshooting software and hardware issues, with detailed working knowledge of legal-specific software and processes, including but not limited to Windows 11, Microsoft 365, iManage, VPN, and Citrix. Capable of formatting and troubleshooting Word, Excel, PowerPoint, and Outlook. Law firm experience is a plus.

GrayRobinson is an Equal Opportunity Employer.

• We provide a professional work environment and a competitive employment package, including comprehensive benefits.