Desk-Side IT Support Specialist

McDermott Will & Schulte LLP; Miami (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

McDermott Will & Schulte LLP in Miami seeks a Technology Support Specialist to deliver desk-side technology support, troubleshoot hardware and software, and assist with IT projects. The role requires a proactive problem-solver who can work under limited supervision and adapt to a fast-paced professional services environment.

You will handle new hire setup, assist with AV and conference tech, manage tickets, and help maintain IT policies while supporting colleagues across the office.

Qualifications

• Associate degree required.
• Minimum 2 years of technology support experience.
• Strong written and verbal communication skills.

Responsibilities

• Provide desk-side IT support for hardware and software.
• Respond to tickets and prioritize requests according to SLAs.
• Coordinate setup for new hires and office moves.
• Support mobile devices and applications; escalate complex issues.

Skills

Tech support

Customer service

Troubleshooting

macOS

Communication skills

Time management

Education

Associate degree

Tools

Help desk software

ACD system

Job description

McDermott Will & Schulte LLP in Miami seeks a Technology Support Specialist to deliver desk-side technology support, troubleshoot hardware and software, and assist with IT projects. The role requires a proactive problem-solver who can work under limited supervision and adapt to a fast-paced professional services environment.

You will handle new hire setup, assist with AV and conference tech, manage tickets, and help maintain IT policies while supporting colleagues across the office.