PC LAN Technician 8-11

Focused HR Solutions; Tucson (AZ); Remote; USD 34,440 - 46,190; Full time

Job summary

A technology consulting firm is seeking a PC LAN Technician to provide remote support services for clients. This position requires strong customer service skills and the ability to troubleshoot a range of hardware and software issues. Candidates should have at least 4 years of experience in IT, excellent communication skills, and the capacity for daily travel. Ideal candidates will possess a relevant degree and have a good driving record while meeting the company’s professional dress code standards.

Qualifications

• Minimum 4 years of current working experience in an IT field.
• Knowledge of infrastructure technologies and enterprise ticketing applications.
• Experience with Active Directory, Windows 10, Windows 7, Server 2008, Server 2012.

Responsibilities

• Provide server and desktop support for internal customers.
• Assist with troubleshooting hardware and network issues.
• Implement software patches and configure PC hardware.

Skills

Strong customer service skills

Excellent interpersonal skills

Advanced troubleshooting skills

Excellent self-organization skills

Ability to work collaboratively

Ability to develop technical documentation

Resourcefulness in problem-solving

Education

Associate/Bachelor's degree in a related field

Job description

Job Application Details

• Please send us your rate, resume and send back the attached form filled out.
• $25-33.53 W2 max rate. No subcontracting allowed.
• This position is 100% remote.
• This position is up to 24 months, with the option of extension, and is located 1221 S. 2nd Ave., Tucson, AZ 85713.
• Drug Screen No Background Checks Yes.

Position Description

• This position is located in Tucson, Arizona.
• This is not an entry level position.
• Candidate will be asked for detailed examples in DNS and DHCP and must be customer service focused.

Role and Responsibilities

• The PC LAN Technician role within ADOT’s (Arizona Department of Transportation) is the face of ITG (Information Technology Group).
• These technicians are out with internal customers on a daily basis resolving issues and working as a liaison to other divisions within ADOT.

Duties Include

• Server support, desktop support, support customers on the ADOT network.
• Fix computer‑related problems.
• Troubleshoot hardware problems; research and implement potential solutions; support agency’s warranty and non‑warranty computer and printer repair work.
• Assist with assigned project tasks; ensure compliance with standards for systems software and documentation; teach customers how to use PC‑related software and hardware.
• Implement software patches, security fixes, and test and validate modified system configurations. Install and configure PC hardware, software and peripherals.
• Assist with major deployments of hardware and software.
• Monitor system reliability and availability.
• Attend section staff meetings; complete mandatory training classes and other classes as assigned.
• Travel between sites to accomplish tasks.
• Perform preventive maintenance on hardware and software packages to include client and server platforms.
• Teach new staff members how to troubleshoot problems, set up and install network‑related hardware, software and other peripherals.
• This position will require daily travel to work sites.

Skills Required

• Must have fewer than 8 points on driving record.

Skills

• Strong customer service skills.
• Excellent interpersonal, written and oral communication skills.
• Advanced troubleshooting and problem‑solving skills.
• Excellent self‑organization and time‑management skills.
• Ability to work collaboratively in teams and across organizations.
• Ability to synthesize feedback and adjust plans accordingly.
• Ability to develop and write technical documentation.
• Ability to evaluate and test emerging technologies.
• Ability to apply creative solutions to business problems to ensure business needs are most effectively met. Resource will be working in a professional environment and will be held to a dress‑code standard.
• Position will require extensive travel.
• Resource will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays.

Skills Preferred & Experience Required

• Will undergo thorough background check for ACJIS certification.

Qualifications and Education Requirements

• General working knowledge of infrastructure technologies and in‑house developed applications utilized in the enterprise ticketing and department operating procedures.
• Knowledge of Microsoft products including operating systems and Office, computer hardware configuration and repair knowledge, and knowledge of Ethernet network topology to assist with troubleshooting network issues.
• Knowledge of IT infrastructure industry standards and best practices; advanced troubleshooting skills.
• Problem definition and alternative analysis skills.
• Experience with Active Directory, Windows 10, Windows 7, Server 2008, Server 2012 engineering, and backup solutions.
• Time reporting with MS System Center Operations Manager 2012 R2.
• Minimum 4 years of current working experience in an IT field.
• Must have a current AZ driver’s license with a good driving record.
• Associate/Bachelor’s degree in a related field is preferred.

Background Information

• Background: Criminal felony & misdemeanor, Federal criminal, Managed adjudication standard, National Sex Offender Registry, SSN trace, SSN validation & Widescreen Plus national criminal search, ACJIS (Arizona Criminal Justice Information System) certification 39‑month MVR work location: 1221 S. 2nd Ave., Tucson, AZ 85713.