Help Desk Technician

ALOIS Solutions; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

ALOIS Solutions is seeking a hands-on IT professional to support the Desktop Refresh Project. You will help deploy laptops, desktops, monitors, and peripherals to multiple departments on a schedule, and assist with asset management tasks in SNAM.

You will analyze asset data, coordinate with logistics and service desk teams, and ensure quality assurance throughout the rollout. Strong AD and SCCM skills are required.

Qualifications

• Experience with Active Directory operations and object management.
• Experience performing IMAC tasks in a Windows environment.
• Solid PC hardware knowledge and device configurations.
• Familiarity with ServiceNow asset management and ticketing.
• Understanding of asset management and inventory controls.

Responsibilities

• Support deployment, setup, configuration and QA for the Desktop Refresh Project.
• Assist in updating the SNAM portal with required details.
• Analyze SNAM data and apply corrections within responsibility limits.
• Coordinate with logistics liaisons and Service Desk for configuration and troubleshooting.
• Manage product inventories, process device recycling requests and handle issues as they arise.

Skills

Active directory

IMAC

PC hardware knowledge

ServiceNow

Asset management

Inventory controls

Windows 10/11

Printer setup

Tools

SCCM

ServiceNow

Job description

• Responsible for supporting the deployment, setup, configuration, and quality assurance for the Desktop Refresh Project (DRP).
• The DRP consists of laptops, desktops, monitors and peripherals that will need to be deployed to 30+ departments in a scheduled manner.
• The team member will assist in updating the ServiceNow Asset Management (SNAM) portal with required details.
• The team member will assist in analyzing the current SNAM data and correcting it within their limits of responsibility or providing the Asset Manager with the corrections needed.
• This role will work closely with the department liaisons for logistics and scheduling, and full-time Service Desk representatives for configuration and troubleshooting of issues.
• The team member will also be responsible for product inventories, processing device recycling requests and handling one-off issues as they arise.

Skills Required:

• Image/ Reimage Laptop-Desktops.
• Manage Outgoing and Incoming Inventory.
• Move equipment to multiple locations.
• Complete break-fix and quality assurance checks.
• Install applications locally and through Microsoft SCCM.
• Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc.
• Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.

Experience Required:

• Proficient with active directory to add, move and change objects within containers.
• Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment.
• Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need.
• Working knowledge of ServiceNow.
• Understanding of Asset Management and Configuration Management
• Strong knowledge of inventory process controls in a warehousing/distribution environment.
• Strong verbal and written communication, including ability to teach basic computer principles in Windows 10 and Windows 11.
• Experience with enterprise level service desk ticketing systems.