PBX Operator - Part Time, Evening/Mid, Culver City - 10327

Southern California Hospitals; Culver City (CA); On-site; USD 29,000 - 39,000; Full time

Job summary

Southern California Hospitals is seeking a PBX Operator for its Culver City campus. You will answer and direct incoming calls, assist with outgoing and inter-office calls, and monitor paging and alarm systems to ensure smooth communications.

You will maintain accurate extension and pager lists, relay codes and emergencies, and follow the Disaster Plan. Excellent customer service, English literacy, and the ability to multitask are essential in a fast-paced hospital environment.

Qualifications

• High School Diploma or Equivalent required.
• Must demonstrate excellent customer service skills.
• Must be able to read, write and communicate effectively in English.
• Ability to multitask and maintain a steady work pace.

Responsibilities

• Operates telephone switchboard for inbound/outbound/inter-office calls accurately and promptly.
• Maintains an alphabetical file of patients' names, room numbers, and extensions.
• Pages authorized personnel and announces visiting hours and notifications.
• Records information regarding the hospital's telephone network and notifies issues.
• Pages codes and emergencies and follows the Disaster Plan.
• Maintains a clean, organized work area and demonstrates excellent customer service.

Skills

Customer service

English communication

Multitasking

Education

High School Diploma or Equivalent

Tools

PBX system experience

Job description

Description for Internal Candidates

The PBX Operator answers and directs all incoming calls, assists with outgoing calls, internals calls, and overhead paging. Monitors alarm panels, performs various alarm testing, calls codes (red, blue, yellow). Maintains and updates internal phone, extension, and pager lists.

Responsibilities for Internal Candidates

• Operates telephone switchboard to relay incoming, outgoing, and inter-office calls in a timely, accurate, and professional manner. Maintains an alphabetical file of patients' names, room number, and telephone extensions to expedite relaying of calls.
• Pages authorized personnel over the intercom system. Announces close of visiting hours and other notifications.
• Records all pertinent information regarding the hospital's telephone network system and notifies telephone carrier and supervisor of any issues and/or malfunctions.
• Pages all codes and emergencies and follows proper procedure as established in Fire and Safety Manual and Disaster Plan. Maintains communications center in the event of a Fire and/or a Disaster.
• Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times. Ensures the work area is clean, clutter free, and organized.

Qualifications for Internal Candidates

Southern Cali Hospital Culver City

Required Qualifications:

• High School Diploma or Equivalent
• One year of previous PBX experience
• Must demonstrate excellent customer service skills
• Must be able to read, write and communicate effectively in English
  Understanding of basic medical terminology
• Ability to maintain a work pace appropriate to the workload
• Ability to multitask

Preferred Qualifications:

• Bilingual skills to communicate effectively with patients and families
• Previous experience working in a hospital

Pay Rate: Min - $21.00 l Max - $28.21

Same Posting Description for Internal and External Candidates