PBX Operator - Communications

Prime Healthcare Services; Victorville (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Flexible per diem scheduling

Professional development opportunities

Supportive and collaborative hospital

Job summary

Desert Valley Hospital in Victorville, CA is seeking a PBX Operator – Communications to manage switchboard calls, paging, and reception duties with a per diem, varied-shift schedule. The role emphasizes patient-facing service and quick, accurate routing of communications.

The position requires a high school diploma, PBX or receptionist experience preferred, strong communication and multitasking abilities, and Spanish-speaking candidates are highly preferred.

Qualifications

• High School Diploma or Equivalent required (effective 4/1/14).
• PBX experience preferred.
• Office or receptionist experience preferred.
• Strong written and verbal communication skills.
• Spanish-speaking candidates are highly preferred.

Responsibilities

• Answer and route incoming calls through the hospital switchboard.
• Manage overhead paging and hospital communications.
• Greet and direct patients, visitors, and guests.
• Monitor hospital alarms and follow emergency code procedures.
• Provide professional, responsive customer service while managing multiple priorities.

Skills

Customer service

Communication

Multitasking

Problem solving

Spanish

Education

High School Diploma or Equivalent

Job description

Overview

PBX Operator – Communications

Schedule: Per Diem | Varied ShiftsDepartment: CommunicationsLocation: Desert Valley Hospital | Victorville, CACompensation:$23.00 per hour

Be the First Point of Connection

Join Desert Valley Hospital as PBX Operator – Communications and help create a welcoming, responsive experience for patients, visitors, and staff. This role supports hospital-wide communication by managing incoming calls, overhead paging, visitor assistance, and emergency communications.

What You'll Do

• Answer and route incoming calls through the hospital switchboard.
• Manage overhead paging and hospital communications.
• Greet and direct patients, visitors, and guests.
• Monitor hospital alarms and follow emergency code procedures.
• Provide professional, responsive customer service while managing multiple priorities.

What You Bring

• High School Diploma or equivalent required.
• Previous office or receptionist experience.
• PBX and customer service experience preferred.
• Strong communication, multitasking, and problem-solving skills.
• Spanish-speaking candidates are highly preferred.

What We Offer

• Flexible per diem scheduling with varied shifts
• Professional development opportunities
• Supportive and collaborative hospital environment

Responsibilities

The PBX Operator / Receptionist is responsible for answering the switchboard and pages overhead, greets and directs people to the appropriate departments. The PBX operator monitors the Hospital alarms and must be aware of the policy and procedures of all hospital emergency codes. Ability to communicate with population served.

Qualifications

Education and Work Experience

• High School Diploma or Equivalent required (effective 4/1/14 for all new hires).
• Previous PBX experience preferred.
• Previous experience in office or receptionist.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience preferred.

#LI-TP3

Pay Transparency

Desert Valley Hospital offers competitive compensation and a reasonable compensation estimate for this role is $23.00. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Per Diem

Shift

Variable

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf