PBX Operator

Hyatt Hotels Corporation; California, Northern (MO, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Discounted Palisades Tahoe Ski Pass

Food & beverage, retail, and spa perks

Free ski gear rentals

Job summary

Everline Resort & Spa in California is seeking a proactive call center/house operator to greet callers warmly and forward inquiries to the right location. You will participate in emergency communications and act as dispatcher for the emergency response team.

You will also assist in maintaining accurate records of calls and reservations across resort amenities. The role requires excellent verbal and written communication, reliability, and fluency in English.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Must be dependable, reliable, and punctual.
• Knowledge of PBX phone systems and computer applications.
• Ability to speak fluent English.

Responsibilities

• Operate the resort’s PBX telephone system and handle all incoming and outgoing calls efficiently and professionally.
• Handle customer inquiries and complaints, resolving issues in a timely and professional manner.
• Maintain an accurate record of all incoming and outgoing calls.
• Schedule reservations and appointments as needed.
• Maintain accurate information of resort amenities and activities and keep equipment in good working condition.
• Respond to emergency situations calmly and efficiently.

Skills

Excellent communication

Fast-paced environment

Dependable, reliable, punctual

Fluent English

Flexible hours including evenings, and

Tools

PBX systems

Computer applications

Job description

Close Inclusive Collection Job Postings Notification

You will warmly and enthusiastically greet all incoming calls and assist callers with answers to their questions and ensure their calls are forwarded to their desired location. You are also an integral member of the team that handles emergency situations by acting as the communication center and dispatcher for the emergency response team.

About Everline Resort & Spa

Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season.

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Discounted Palisades Tahoe Ski Pass
• Food & beverage, retail, and spa discounts
• Free rentals on ski gear, ice skates, nordic skiing, and golf course access
• Discounted rooms at Hyatt and CoralTree Properties
• Group medical, dental, vision, life, and disability benefits.*
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.*
• An employee assistance program.
• Paid time off*/sick time
• Participation in a 401(k) plan with a company match.

*For Full Time Year-Round Team Members

Responsibilities

• Operate the resort’s PBX telephone system and handle all incoming and outgoing calls efficiently and professionally.
• Handles customer inquiries and complaints, resolving issues in a timely and professional manner
• Maintains an accurate record of all incoming and outgoing calls
• Schedules reservations and appointments as needed
• Maintains accurate and updated information of Resort amenities and activities Keeps the communication equipment in good working condition
• Routinely conducts inspection check for quality assurance
• Responds to emergency situations calmly and efficiently
• Always maintains a courteous and professional demeanor
• Assists other departments as needed Qualifications:
• Excellent communication skills, both verbal and written
• Ability to work in a fast-paced environment
• Must be dependable, reliable, and punctual
• Knowledge of PBX phone systems, computer applications, and resort information
• Ability to speak fluent English
• Must be willing to work flexible hours including evenings, weekends, and holidays
• Ability to work in a fast-paced environment with high accuracy and attention to detail.
• Handle package and mail delivery, including sorting, shipping, and receiving of packages and mail.
• Collaborate with other departments, including the front desk, housekeeping, and maintenance, to ensure efficient package delivery.
• Maintain an accurate log of all packages and related information, including tracking numbers, delivery dates, and recipient information.
• Provide excellent customer service to all callers and visitors, answering their inquiries, providing information and directions as needed.
• Communicate effectively with guests via text message, you will need to provide clear and concise responses to their inquiries and questions (App used Zingle)

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience.
• Previous experience passionately providing service to others and assisting with emergency situations. People Person.
• The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English.
• A qualified applicant is a people person, who is flexible with their schedule, loves to serve others, knows how to multi-task and isn't easily flustered.
• Previous experience as a phone operator preferred.

Physical Requirements and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting 90% or more of a normal 8 hour work shift. Must be capable of carrying, lifting. pushing or pulling up to 20lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Must be capable of answering phones and using a computer.
• While performing the duties of this job, the employee will be exposed to indoor working environment. The noise level in the work environment is low.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Wage: $22.00/hr

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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