PBX Operator

Pyramid Global Hospitality; Wisconsin; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) with employer match

Paid time off

Free employee meal daily

Exclusive discounts and family perks

Job summary

Pyramid Global Hospitality is seeking a PBX Operator for the Dellshire Resort opening in Spring 2026. This role involves managing all incoming and outgoing calls, providing exceptional guest service, and supporting various departments during emergencies. The ideal candidate will have a high school diploma, and preferably some hospitality experience. Competitive pay, comprehensive health coverage, paid time off, and a supportive work environment are included. Join us in creating an extraordinary guest experience.

Qualifications

• Previous experience in hospitality, customer service, or switchboard operations preferred.
• Strong organizational skills with attention to detail.
• Flexibility to work varied shifts including weekends and holidays.

Responsibilities

• Answer and direct all internal and external phone calls promptly and courteously.
• Greet callers and assist with inquiries or transfer calls.
• Handle guest requests for wake-up calls and information about resort services.

Skills

Excellent verbal communication

Telephone etiquette

Organizational skills

Ability to handle multiple phone lines

Education

High school diploma or equivalent

Tools

PBX consoles

Telephone systems

Job description

Pyramid Global Hospitality

We are a people‑first hospitality company offering comprehensive health insurance, retirement plans, paid time off and unique perks such as on‑site wellness programs, local discounts and employee rates on hotel stays. We provide ongoing training and development opportunities.

About Our Property

The Dellshire Resort is a four‑star destination in Wisconsin Dells, opening Spring 2026. It will provide a unique, themed resort experience.

PBX Operator

Dellshire Resort – Opening Spring 2026

Where imagination, wonder, and togetherness come to life in extraordinary style.

The PBX Operator serves as the central communication hub for the resort, managing all incoming and outgoing calls with professionalism, efficiency, and warmth. The role ensures guests, team members, and external callers receive prompt and accurate assistance. Duties include directing calls, relaying messages, handling emergency communications, and providing information in accordance with service standards.

Why You'll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre‑opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You'll Do

• Answer and direct all internal and external phone calls promptly, courteously, and efficiently.
• Greet callers with professionalism and assist with inquiries or transfer calls to the appropriate departments or extensions.
• Handle guest requests for wake‑up calls, messages, and information about resort services.
• Log and relay accurate messages for guests and team members in a timely manner.
• Operate resort communication systems, including paging, voicemail, and radio dispatch as needed.
• Monitor emergency lines and assist in implementing communication procedures during critical situations.
• Maintain current knowledge of resort facilities, staff, and operations to provide accurate information to callers.
• Support Front Office, Security, and Engineering with emergencies or urgent communications.
• Update and maintain internal directories, extension lists and contact sheets.
• Ensure confidentiality of guest information and internal communications.
• Report equipment malfunctions or service interruptions to appropriate technical support.
• Uphold the resort’s service philosophy, ensuring every interaction reflects courtesy, accuracy, and discretion.

Who You Are

• High school diploma or equivalent required.
• Previous experience in hospitality, customer service, or switchboard operations preferred.
• Excellent verbal communication and telephone etiquette.
• Strong organizational skills with attention to detail and accuracy.
• Ability to handle multiple phone lines and prioritize under pressure.
• Working knowledge of telephone systems, PBX consoles, and basic office technology.
• Professional appearance, calm demeanor, and commitment to guest service.
• Flexibility to work varied shifts including weekends, evenings, and holidays.
• Other duties as assigned by Manager.

Compensation

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note

This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills.