PBX Operator (Full-Time Year-Round)

Chatham Bars Inn; Chatham (MA); On-site; USD 22,730 - 32,373; Full time

Job summary

Chatham Bars Inn in Chatham, Massachusetts, seeks an experienced operator/coordinator to handle incoming calls, ensuring a courteous communication approach. Responsibilities include maintaining guest data confidentiality and ensuring compliance with service standards.

The ideal candidate is organized, possesses superior customer service skills, and thrives in a fast-paced environment. Flexible scheduling is essential, including availability for weekends and holidays. Compensation starts at $20/hour, with potential adjustments based on experience and location.

Responsibilities

• Maintain confidentiality, security, and integrity of guest and organizational data.
• Ensure Leading Hotels of the World Service Standards are met with each call.
• Ensure release of information is consistent with all privacy policies.
• Obtain necessary information and transfer calls to correct extensions.
• Provide hotel information to callers as appropriate.
• Respond quickly and accurately to disaster and emergency situations.

Skills

Superior organizational skills

Superior customer service skills

Telephone etiquette

Ability to work well in a team

Fast-paced environment enjoyment

Excellent multi-tasking skills

Following direction well

Schedule flexibility

Weekend and holiday availability

Job description

What You Will Have An Opportunity To Do

The responsibilities include, but are not limited to, responding to incoming calls in a timely manner and directing callers to appropriate destinations with a smooth, clear, and professionally courteous communication practice. In addition, the operator/coordinator will work directly with various departments including housekeeping, engineering, food and beverage, recreation, and the spa on all “Knowcross” follow‑up items on a daily basis.

Responsibilities

• Maintains confidentiality, security, and integrity of guest and organizational data
• Ensures Leading Hotels of the World Service Standards are met with each call
• Ensures release of information is consistent with all privacy policies
• Obtains necessary information and transfers calls to correct extensions
• Provides hotel information to callers as appropriate
• Responds quickly and accurately to disaster and emergency situations as required, remaining calm

Qualifications

• Superior organizational skills
• Superior customer service skills including proper telephone etiquette
• Can work well in a team setting as well as individually
• Enjoys a fast‑paced environment
• Excellent multi‑tasking skills a must
• Follows direction well
• Being flexible with schedules and hours
• Able to work weekends and holidays

Compensation

$20.00 / hr

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.