PBX Operator

Mii amo; Sedona (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Enchantment's Front Desk/Guest Services team in Sedona seeks a courteous, energetic individual to provide professional telephone and radio service to guests and employees. The role involves accurate message taking, logging, and coordinating with departments to resolve guest requests.

Candidates should have a high school diploma, PBX experience preferred, and strong multi-tasking abilities. A good telephone voice and clerical skills are essential in a fast-paced hospitality environment.

Qualifications

• High school diploma or equivalent.
• Prefer prior PBX experience.
• Must have a good telephone voice and be detail oriented.
• Requires basic clerical skills, including filing, as well as knowledge of computer systems.
• Must have a basic knowledge of standard office machines.
• Ability to multi-task many priorities at one time.

Responsibilities

• Provide courteous, friendly telephone service to guests and employees.
• Inform appropriate department of guest issues and follow up to ensure resolution.
• Answer the telephone with proper greetings and transfer to correct extension.
• Take messages and log them accurately in the system.
• Relay messages promptly to guests or staff.
• Communicate with departments via telephone, email and radio.
• Record arrivals and notify front desk of guest arrivals.
• Complete guest request log with follow-up.

Skills

PBX experience

Telephone etiquette

Communication skills

Multi-tasking

Education

High school diploma

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you!

At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day:

Provides professional, courteous telephone and radio service to both guests and employees.

Work Performed

• Answers the telephone with appropriate greetings and transfers call to correct extension.
• Takes messages accurately and logs them in Visual One.
• Relay pertinent messages immediately to guests or staff.
• Communicates with all departments via the telephone, email and/or radio.
• Relays guest requests and problems to correct department and follows up.
• Runs daily reports for PBX and other departments.
• Records arrivals as noted by the Front Gate.
• Notifies front desk of guest arrivals.
• Completes guest request log with follow-up to all departments.
• Logs all incoming packages on the package log.
• Prepares key packets for 2 nd shift.
• Adheres to standards of property and standards of leading, triple A and Mobil.
• Other duties as assigned.

Supervision Exercised

None

Supervision Received

Front Office Manager, Guest Services Manager and Resort Manager.

Responsibility & Authority

• Provides courteous, friendly and helpful telephone service to all guests and employees.
• Informs appropriate department of guest issues and follows up to ensure resolved.

Minimum Requirements

High school diploma or equivalent. Prefer prior PBX experience. Must have a good telephone voice and be detail oriented. Requires basic clerical skills, including filing, as well as knowledge of computer systems. Must have a basic knowledge of standard office machines. Ability to multi-task many priorities at one time.

Physical Requirements

• Lifting Up to 20 Pounds
• 95% Sitting
• 5% Standing and walking
• Excellent Hearing
• Manual Dexterity
• Must Read Computer Screen/LED Readout on Console from 1-3 Feet
• Not Claustrophobic as will work in small space