Payroll Voice Support Specialist

Paychex; Kentucky; On-site; USD 20,664 - 37,195; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is looking for a customer service professional to support clients via phone, email, and chat in a structured, SLA-driven environment. You will gain product knowledge across Paychex offerings and maintain accurate records of client interactions.

Ideal candidates have a Bachelor's degree and strong communication skills, with comfort using HRIS, Salesforce, and other Paychex tools. This role emphasizes reliability and cross-functional teamwork.

Qualifications

• Bachelor's Degree preferred.
• Strong customer service and communication skills.
• Ability to navigate multiple systems and stay organized.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to ensure completion per SLAs.
• Uses HRIS, Salesforce, Flex, Core Advanced, and ORS as needed.
• Develops basic working knowledge of Paychex products.
• Performs data input with strong prioritization and organization.
• Documents all client interactions.

Skills

Customer service

Phone support

Email support

Multi-tasking

Education

Bachelor's degree - preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is looking for a customer service professional to support clients via phone, email, and chat in a structured, SLA-driven environment. You will gain product knowledge across Paychex offerings and maintain accurate records of client interactions.

Ideal candidates have a Bachelor's degree and strong communication skills, with comfort using HRIS, Salesforce, and other Paychex tools. This role emphasizes reliability and cross-functional teamwork.