Payroll Voice Support Specialist

Paychex; Cincinnati (OH); On-site; USD 20,264 - 37,636; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Job summary

Paychex is hiring to provide exceptional customer service across phone, email, chat, and other channels for one or more Paychex products. You will follow up on items to close tasks within SLAs and use HRIS, Salesforce, Flex, Core Advanced, and ORS to support clients.

You will develop a basic product knowledge, perform data input with strong organization, and document all client interactions. This role emphasizes service quality and adherence to policies while growing with Paychex.

Qualifications

• Bachelor's Degree preferred.
• Experience in customer service is expected or beneficial.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Skills

Customer service

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is hiring to provide exceptional customer service across phone, email, chat, and other channels for one or more Paychex products. You will follow up on items to close tasks within SLAs and use HRIS, Salesforce, Flex, Core Advanced, and ORS to support clients.

You will develop a basic product knowledge, perform data input with strong organization, and document all client interactions. This role emphasizes service quality and adherence to policies while growing with Paychex.