Payroll Tax Operations Lead & SOP Expert

Intuit, Inc.; Atlanta (GA); Remote; USD 90,000 - 140,000; Part time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Flexible hours

Job summary

SelectTime employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours. This Lead Tax Processor role offers a technical leadership path, owning complex tax issue resolutions and SOP governance while coaching teammates.

You will serve as the primary go-to resource for payroll tax operations, handling multi-state filings, IRS/state notices, and audit trails with data-driven decision making in a fast-paced, remote environment.

Qualifications

• 4+ years of payroll tax experience with focus on complex tax defect resolution, notice response, and multi-state amendments.
• Experience as lead/senior specialist or SME with coaching or training junior staff.
• Extensive knowledge of tax regulations across US jurisdictions, including local taxes and state programs.
• Advanced writing skills to author and approve SOPs and technical docs for a tax audience.
• Strong ownership of SLAs and ability to flag red flags and remove workflow barriers.
• Validation-first mindset with ready-to-implement solutions for leadership review.
• 5+ years handling highly sensitive escalations with minimal guidance.
• Experience in contact center/back-office operations for high-volume service needs.
• Comfort with testing and leveraging AI tools to improve team workflows.

Responsibilities

• Serve as the primary real-time technical expert for staff and teach resolution paths.
• Own authoring, review, and approval of SOPs and KB articles.
• Conduct quarterly coaching sessions using SBIC feedback model.
• Lead or support team huddles, QA sessions, and updates; backup for Daily Stand-Ups.
• Oversee WIP management, backlog reduction, and aging reports to inform staffing.
• Resolve severe payroll tax notices across state and federal levels.
• Approve complex amended Federal and State returns with audit trails.
• Identify trends and compliance risks; communicate findings with data-driven responses.
• Represent team in cross-functional meetings with risk-informed options.

Skills

Payroll tax

Lead/SME

SOP authoring

KB documentation

Decision making

Ownership of SLAs

Coaching skills

AI tools usage

Education

CPP designation (preferred)

Tools

AI tools

Job description

SelectTime employees provide virtual expert services directly to Intuit’s customers, working year-round with flexible hours. This Lead Tax Processor role offers a technical leadership path, owning complex tax issue resolutions and SOP governance while coaching teammates.

You will serve as the primary go-to resource for payroll tax operations, handling multi-state filings, IRS/state notices, and audit trails with data-driven decision making in a fast-paced, remote environment.