SaaS Client Service Analyst — Accounts Receivable (Remote)

Caselle, Inc.; Provo (UT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

PTO

401(k)

Flexible work options

Job summary

A growing technology company in Provo, Utah, is seeking a Client Service Analyst to enhance client interactions and resolve software issues. This role involves assisting customers via phone, email, and chat while working closely with product and engineering teams. Ideal candidates have 1-3 years of customer service experience, strong communication skills, and a passion for technology. Competitive pay and a flexible work environment are offered, alongside a comprehensive benefits package.

Qualifications

• 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
• Excellent verbal and written communication skills — you're clear, empathetic, and professional.
• A knack for troubleshooting and problem-solving, paired with curiosity and patience.
• Comfort with technology and a genuine desire to help people succeed with it.

Responsibilities

• Assist clients by phone, email, and chat to answer questions and troubleshoot.
• Collaborate with product, engineering, and implementation teams for client support.
• Document insights to improve processes and provide feedback.

Skills

Customer service experience

Communication skills

Troubleshooting

Technical comfort

Job description

A growing technology company in Provo, Utah, is seeking a Client Service Analyst to enhance client interactions and resolve software issues. This role involves assisting customers via phone, email, and chat while working closely with product and engineering teams. Ideal candidates have 1-3 years of customer service experience, strong communication skills, and a passion for technology. Competitive pay and a flexible work environment are offered, alongside a comprehensive benefits package.