Payroll Support Specialist — Hybrid (Utah)

BambooHR; Draper (UT); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive health insurance

Life and disability insurance

4 weeks vacation

12 company holidays

Parental leave

401k with company match

$2000 vacation bonus

EAP through Headspace

AI-assisted recruiting

Job summary

BambooHR is seeking a Client Support Specialist for our Payroll Product in Utah. This hybrid role requires regular in-office days and involves supporting our payroll software for small and medium businesses across industries.

You’ll troubleshoot, guide clients through deductions and benefits, and help integrate the product into their workflows. You will engage with clients via phone and email, research solutions to complex payroll questions, and maintain a strong focus on customer satisfaction

Qualifications

• Provide exceptional email and phone support for clients using our payroll software.
• Explain deductions, garnishments, and payroll processes with clear guidance.
• Research solutions to client questions and troubleshoot payroll issues.

Responsibilities

• Provide exceptional email and phone support for customers that love our software.
• Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don’t already know this, we’ll teach you!).
• Research solutions to challenging problems our clients face
• Help clients integrate and utilize the software in the best way possible
• Do your best, focused work, Monday through Friday (no weekends!)

Skills

Phone support

Email support

Payroll knowledge

Customer care

Multitasking

Attention to detail

Tools

BambooHR payroll

Job description

BambooHR is seeking a Client Support Specialist for our Payroll Product in Utah. This hybrid role requires regular in-office days and involves supporting our payroll software for small and medium businesses across industries.

You’ll troubleshoot, guide clients through deductions and benefits, and help integrate the product into their workflows. You will engage with clients via phone and email, research solutions to complex payroll questions, and maintain a strong focus on customer satisfaction