Payroll / Payroll Client Services/CSR

Caselle, Inc.; Provo (UT); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid Time Off (PTO)

401(k) plan

Job summary

A growing technology company in Provo, Utah seeks a Client Service Analyst. In this role, you'll assist clients through various channels, troubleshoot issues, and work closely with product and engineering teams. Ideal candidates have 1-3 years of customer service experience and excellent communication skills. The role offers competitive pay and a comprehensive benefits package including health, dental, and flexible work options in a collaborative culture.

Qualifications

• 1-3 years of experience in customer service or client support roles.
• Excellent verbal and written communication skills.
• A knack for troubleshooting and problem-solving.
• Comfort with technology and a genuine desire to help.

Responsibilities

• Assist clients by phone, email, and chat.
• Troubleshoot issues and provide solutions.
• Work closely with product and engineering teams.
• Document insights to improve processes.

Skills

Customer service experience

Troubleshooting skills

Communication skills

Technology comfort

Job description

At Caselle, we believe great software starts with great service. We're a growing technology company of just over 200 employees based in Provo, Utah, helping local governments and organizations modernize their operations through intuitive, cloud-based solutions. As we continue to expand, we're looking for a Client Service Analyst who's passionate about helping people and thrives in a dynamic, fast-paced environment.

As a Client Service Analyst, you'll be on the front lines of our customer experience - assisting clients by phone, email, and chat to answer questions, troubleshoot issues, and make sure they get the most value out of our software. You'll work closely with our product, engineering, and implementation teams, acting as the bridge between customers and technology. Your goal is to turn every interaction into a positive experience and every problem into a solution.

You will enjoy learning new systems, figuring things out, and explaining complex ideas in simple, friendly ways. Whether it's helping a customer resolve a technical challenge, guiding them through new features, or documenting insights that improve our processes, you'll play an important role in shaping how our clients see us - as trusted partners who care about their success.

A Few Things That Will Help You Succeed in This Role

• 1-3 years of experience in customer service, client support, or help desk roles, ideally in a SaaS or software environment.
• Excellent verbal and written communication skills - you're clear, empathetic, and professional.
• A knack for troubleshooting and problem-solving, paired with curiosity and patience.
• Comfort with technology and a genuine desire to help people succeed with it.
• Bonus Points: Previous payroll experience, or light accounting experience.

In Return

You'll enjoy competitive pay, a comprehensive benefits package (health, dental, vision, PTO, and 401(k)), and flexible hybrid or remote work options. Most importantly, you'll be part of an innovative, collaborative culture where new ideas are encouraged and growth is constant.

If you're ready to build meaningful relationships, grow your technical expertise, and make an impact every day, we'd love to meet you.