Payroll & Service Operations Leader

Prismhr Hire; Dallas (TX); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Other Benefits

Additional Compensation

Job summary

Vensure Employer Solutions seeks a Service Operations Manager to oversee daily payroll operations, ensure accurate processing, and deliver exceptional client service. The role partners with supervisors, payroll specialists, and cross-functional teams to optimize workflows and maintain compliance.

The candidate will lead performance reviews, manage staffing, and drive continuous process improvements across pod teams while ensuring secure, on-site operations.

Qualifications

• College degree preferred or equivalent combination of experience.
• 3+ years of PEO, ASO, HCM, or multistate payroll/service operations experience.
• 1-2 years of supervisor or team lead experience; management experience preferred.
• Experience with PRISM or similar HRIS/payroll systems.

Responsibilities

• Provide day-to-day leadership to Service Operations Supervisors, Service Consultants, and Payroll Specialists.
• Monitor KPIs, escalations, and coaching opportunities; drive process improvements.
• Oversee payroll processing accuracy and exceptional client service.
• Collaborate with Quality Control, Payroll Tax, Implementation and Compliance teams.
• Participate in hiring, staffing, and performance reviews.
• Support cross-functional projects and system enhancements.

Skills

Leadership

Communication

Analytical

Problem solving

Teamwork

Education

Bachelor's degree or equivalent

Tools

PRISM HRIS

Microsoft Office

Job description

Vensure Employer Solutions seeks a Service Operations Manager to oversee daily payroll operations, ensure accurate processing, and deliver exceptional client service. The role partners with supervisors, payroll specialists, and cross-functional teams to optimize workflows and maintain compliance.

The candidate will lead performance reviews, manage staffing, and drive continuous process improvements across pod teams while ensuring secure, on-site operations.