Payroll Implementation Lead (Onboarding)

The Wrap; Denver (CO); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Stock options

401(k) with match

Health insurance

Unlimited PTO

Paid parental leave

Life insurance

Disability insurance

Work From Anywhere Month

Meals provided

Commuter benefits

Job summary

Homebase is seeking a Project Lead to own the entire onboarding and payroll implementation for customers, from kickoff to first payroll run. You’ll coordinate with Sales and an Onboarding Specialist while managing data, regulatory considerations, and customer training.

In this SaaS role, you’ll work with Salesforce, Excel/Sheets, and AI-enabled tools to optimize workflows, drive accuracy, and deliver rapid value. Office-based with a structured in-office schedule in Denver.

Qualifications

• 3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred
• Proven project management experience managing multiple client engagements simultaneously
• Advanced in Excel or Google Sheets — you're comfortable cleaning, reconciling, and working through large data sets
• Hands-on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting
• A clear, confident communicator who can translate complex payroll concepts for customers and internal stakeholders alike
• A strong problem-solver who can navigate ambiguity, research state-by-state regulations, and find answers independently
• Energized by complex systems with rules that vary by state, county, and municipality
• Metrics-driven with a track record of hitting individual and team goals
• Highly organized with a strong sense of ownership — you drive work to completion and flag risks early
• AI Fluency Expectations (Required) - Actively use AI tools to improve implementation workflows and operational efficiency.
• Partner with others to test, measure, and refine AI-driven solutions.
• Use data to evaluate AI performance and recommend improvements.
• Continuously learn and adapt as AI capabilities evolve.

Responsibilities

• Own the end-to-end payroll implementation experience — you're the customer's primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline
• Collect and reconcile complex customer data including business entity details, employee demographics, and YTD payroll records from prior providers
• Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient
• Investigate and resolve customer payroll questions by researching regulations, troubleshooting system issues, and partnering cross-functionally when needed
• Collaborate with Sales to address implementation blockers that require customer follow-up
• Surface product feedback and partner with Product and Engineering to improve customer-facing functionality and internal tooling
• Maintain clean, accurate records in Salesforce throughout every implementation
• Collaborate in-office Monday through Thursday

Skills

Project management

Data analysis

Excel

CRM Salesforce

Communication

Problem solving

AI fluency

Tools

Salesforce

Google Sheets

Job description

Homebase is seeking a Project Lead to own the entire onboarding and payroll implementation for customers, from kickoff to first payroll run. You’ll coordinate with Sales and an Onboarding Specialist while managing data, regulatory considerations, and customer training.

In this SaaS role, you’ll work with Salesforce, Excel/Sheets, and AI-enabled tools to optimize workflows, drive accuracy, and deliver rapid value. Office-based with a structured in-office schedule in Denver.