Payroll-First Onboarding Lead for Deskless Teams

Connecteam; Atlanta (GA); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical, dental, & vision coverage

401k

Job summary

Connecteam is seeking an Onboarding Manager to guide new customers from partnership handoff through successful payroll launch. This role blends project management, system configuration, payroll processes, and customer training to ensure accurate, on-time payroll and smooth onboarding.

You will collaborate with partner Implementation Managers and internal teams to configure employee data, time tracking, PTO, payroll rules, and integrations, delivering a hands-on, customer-focused rollout.

Qualifications

• 2+ years of experience in implementation, onboarding, customer facing SaaS role with SMB & Mid Market client sizes.
• Strong project management skills with the ability to manage multiple customer implementations and priorities simultaneously.
• Excellent communication, presentation, and training skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Tech-savvy with the ability to quickly learn software, troubleshoot issues, and understand integrations and data flows.
• Strong organizational skills, attention to detail, and a customer-first approach when managing complex implementations.
• Ability to build trusted relationships with customers, internal teams, and external partners in a fast-paced environment.
• Strong problem-solving skills, sound judgment, and the ability to navigate ambiguity and changing customer needs.

Responsibilities

• Own the customer onboarding process from internal handoff through go-live and initial payroll stabilization.
• Build implementation plans around first clock-in, payroll periods, training requirements and deadlines.
• Lead kickoff, setup, training and client’s payroll processing.
• Coordinate across customers, partner, Sales, Support, Product, Integrations and leadership.
• Troubleshoot issues across the full workflow and escalate payroll-impacting risks with clear documentation.

Skills

Implementation

Project management

Communication

Training

SaaS

Payroll

Coordination

Time tracking

Tools

HRIS

Payroll systems

Time & attendance tools

Job description

Connecteam is seeking an Onboarding Manager to guide new customers from partnership handoff through successful payroll launch. This role blends project management, system configuration, payroll processes, and customer training to ensure accurate, on-time payroll and smooth onboarding.

You will collaborate with partner Implementation Managers and internal teams to configure employee data, time tracking, PTO, payroll rules, and integrations, delivering a hands-on, customer-focused rollout.