Client Experience Specialist

Paychex; Tempe (AZ); On-site; USD 20,000 - 38,000; Full time

Job summary

Paychex is seeking a customer service representative to support one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring responsiveness and adherence to SLAs.

You will use systems like HRIS, Salesforce, Flex, Core Advanced, and ORS, documenting all interactions and maintaining strong prioritization and organization. A Bachelor's degree is preferred; compensation ranges from $14.71 to $27.32 per hour, with total rewards varying by location and

Qualifications

• Bachelor's Degree - Preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Job description

Paychex is seeking a customer service representative to support one or more Paychex products. You will handle inquiries via phone, email, chat, and other channels, ensuring responsiveness and adherence to SLAs.

You will use systems like HRIS, Salesforce, Flex, Core Advanced, and ORS, documenting all interactions and maintaining strong prioritization and organization. A Bachelor's degree is preferred; compensation ranges from $14.71 to $27.32 per hour, with total rewards varying by location and