Client Support Specialist – Payroll & HR Tech

Paychex; Cincinnati (OH); On-site; USD 20,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Job summary

Paychex is seeking a customer service representative to support clients across phone, email, chat, and other channels under significant guidance. You will use prescribed guidelines to maintain relationships and resolve claims and complaints.

Responsibilities include delivering quality service, following up on items per SLAs, using HRIS, Salesforce, Flex, Core Advanced, and ORS, and documenting all interactions. A Bachelor’s Degree is preferred.

Qualifications

• Bachelor’s Degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor’s Degree – Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex is seeking a customer service representative to support clients across phone, email, chat, and other channels under significant guidance. You will use prescribed guidelines to maintain relationships and resolve claims and complaints.

Responsibilities include delivering quality service, following up on items per SLAs, using HRIS, Salesforce, Flex, Core Advanced, and ORS, and documenting all interactions. A Bachelor’s Degree is preferred.