Payroll & Client Services Operations Specialist

Socket.dev; Troy (MI); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Job summary

Vensure Employer Solutions is seeking a Service Operations Specialist to support payroll, tax, HRIS, and account management workflows for a dedicated client base.

You will ensure accurate payroll processing, provide system training, and coordinate with internal teams to drive client satisfaction and retention. The role emphasizes on-site collaboration and adherence to SOPs while processing payroll and handling inquiries.

Qualifications

• High school diploma or equivalent required.
• 1-2 years experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
• Experience with Microsoft Office applications (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.

Responsibilities

• Act as the main point of contact for assigned clients, providing guidance, troubleshooting support, and timely responses to inquiries.
• Coordinate user setup and deliver training for client-facing systems including payroll platforms, reporting tools, HRIS, and service portals.
• Maintain proactive client touchpoints to reinforce strong working relationships and support retention efforts.
• Lead or participate in client meetings to discuss escalations, system needs, or service opportunities.
• Manage and elevate client issues through documented processes, including submitting cases to internal departments for resolution.
• Process payroll accurately and timely in accordance with federal, state, and local regulations as well as company policies.

Skills

Communication

Interpersonal skills

Time management

Confidentiality

Attention to detail

Teamwork

Education

High school diploma or equivalent

1-2 years experience in customer service payroll HRIS

Tools

Microsoft Office

PRISM

Job description

Vensure Employer Solutions is seeking a Service Operations Specialist to support payroll, tax, HRIS, and account management workflows for a dedicated client base.

You will ensure accurate payroll processing, provide system training, and coordinate with internal teams to drive client satisfaction and retention. The role emphasizes on-site collaboration and adherence to SOPs while processing payroll and handling inquiries.