Payroll Client Service Team Lead

ADP, Inc.; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP in Augusta, GA is seeking a Team Leader Client Service (Payroll) to guide a dedicated group delivering payroll and service excellence.

You will coach, set performance goals, manage escalations with payroll, HR and benefits teams, and drive process improvements while fostering collaboration and accountability. This role emphasizes leadership, communication, and operational excellence.

Qualifications

• Bachelor's degree or equivalent in education and experience.
• At least 3 years of experience.
• At least 1 year of people leadership experience.

Responsibilities

• Team coaching to align performance with strategic goals.
• Performance management, evaluations and active feedback.
• Escalation management with Payroll/HR/Benefits to resolve issues.
• Associate development through coaching and training opportunities.
• Change management to promote positivity and adaptability.
• Report performance metrics to leadership and drive improvements.

Skills

People leadership

Team coaching

Communication skills

Customer service

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Payroll systems

Job description

ADP in Augusta, GA is seeking a Team Leader Client Service (Payroll) to guide a dedicated group delivering payroll and service excellence.

You will coach, set performance goals, manage escalations with payroll, HR and benefits teams, and drive process improvements while fostering collaboration and accountability. This role emphasizes leadership, communication, and operational excellence.