Payroll Team Lead: Client Success & Coaching

ADP; Alpharetta (GA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Be yourself

Belong

Grow your career

Continuously learn

Best-in-class benefits start on Day 1

Volunteer time off

Job summary

ADP is hiring a COS Team Lead in Alpharetta, GA. The role guides a team of Payroll Specialists and Client Service Consultants under supervision, ensuring accurate payroll processing and high client satisfaction.

You’ll influence tasks without direct reporting lines while coaching the team for stellar service delivery. You’ll engage with clients professionally, communicate clearly, and help build trust and retention through World Class Service.

Qualifications

• 3-5 years of experience in a customer service environment or HR/HRIS practitioner with systems experience.
• College degree is great but not required; relevant military experience may also apply.

Responsibilities

• Manage the payroll team workflow to deliver service to one or more clients.
• Make decisions with understanding of payroll processing and daily checklists for accuracy.
• Lead, train, and mentor Payroll Specialists on product functionality and service delivery.
• Build client relationships and participate in calls or onsite visits as needed.

Skills

Customer service experience

HR/HRIS systems experience

Job description

ADP is hiring a COS Team Lead in Alpharetta, GA. The role guides a team of Payroll Specialists and Client Service Consultants under supervision, ensuring accurate payroll processing and high client satisfaction.

You’ll influence tasks without direct reporting lines while coaching the team for stellar service delivery. You’ll engage with clients professionally, communicate clearly, and help build trust and retention through World Class Service.