Payroll Solutions Expert: Client-Focused Growth

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Retirement Savings Match

Wellness Program

Disability

Charitable Contribution Match

Holidays

Volunteer Time Off

Job summary

ADP, a global leader in payroll and human capital management, is hiring a Payroll Solutions Specialist in the United States. You will support Client Payroll Administrators with payroll and tax questions, provide guidance on product use, and deliver accurate, friendly responses by phone and email within a metrics-driven environment.

You will collaborate with internal teams and clients to ensure satisfaction, navigate complex tax rules, and participate in peak-time support with occasional

Qualifications

• At least two years of experience in a related payroll/customer service role.
• Military experience is valued and recognized.

Responsibilities

• Respond to client questions regarding payroll practices and tax considerations; provide application and product navigation support.
• Assist with payroll processing and tax changes; conduct research and follow-up as needed.
• Act as a trusted advisor; provide consultative support and recommendations on product optimization.
• Support quarter and year-end processing and issue resolution in partnership with clients.
• Produce complex reports, research historical data, and implement corrections across systems.
• Collaborate with internal teams and vendors to resolve issues and update clients on changes.

Skills

2+ years experience

Military experience

Job description

ADP, a global leader in payroll and human capital management, is hiring a Payroll Solutions Specialist in the United States. You will support Client Payroll Administrators with payroll and tax questions, provide guidance on product use, and deliver accurate, friendly responses by phone and email within a metrics-driven environment.

You will collaborate with internal teams and clients to ensure satisfaction, navigate complex tax rules, and participate in peak-time support with occasional