Team Leader Client Service (Payroll)

ADP, Inc.; Augusta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP in Augusta, GA is seeking a Team Leader Client Service (Payroll) to guide a dedicated group delivering payroll and service excellence.

You will coach, set performance goals, manage escalations with payroll, HR and benefits teams, and drive process improvements while fostering collaboration and accountability. This role emphasizes leadership, communication, and operational excellence.

Qualifications

• Bachelor's degree or equivalent in education and experience.
• At least 3 years of experience.
• At least 1 year of people leadership experience.

Responsibilities

• Team coaching to align performance with strategic goals.
• Performance management, evaluations and active feedback.
• Escalation management with Payroll/HR/Benefits to resolve issues.
• Associate development through coaching and training opportunities.
• Change management to promote positivity and adaptability.
• Report performance metrics to leadership and drive improvements.

Skills

People leadership

Team coaching

Communication skills

Customer service

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Payroll systems

Job description

ADP is hiring a Team Leader Client Service (Payroll).

• Do you have a passion for leading and motivating teams to achieve their best?
• Can you align team performance with organizational goals while fostering collaboration?
• Are you ready to lead by example and inspire positive change?

Well, this may be the role for you. Ready to make your mark?

In this role, you will lead and inspire your team by providing clear direction, setting performance expectations, and aligning daily activities with organizational goals. You will foster a positive, collaborative environment where associates feel motivated, supported, and accountable for delivering exceptional service. By implementing strategies that drive productivity, monitoring performance metrics, and resolving challenges proactively, you will play a vital role in enhancing both team effectiveness and client satisfaction.

In your daily duties as a Team Leader, you will provide guidance and direction to team members, ensuring alignment with department and organizational objectives. You will assist your team members with escalated and urgent case work. You will monitor team performance, conduct evaluations, and deliver constructive feedback to enhance individual and team productivity. Responsibilities include facilitating open communication, addressing obstacles, and implementing solutions that foster collaboration and maintain focus. You will also support the professional growth of team members through coaching, training, and opportunities for advancement, while reporting performance metrics and progress to leadership.

You will thrive in this role by demonstrating strong leadership, excellent communication, and effective decision-making skills. Success requires the ability to manage multiple priorities, inspire and motivate others, and resolve conflicts constructively. Your adaptability, emotional intelligence, and commitment to team development will position you as a trusted leader who drives results while fostering a culture of collaboration and accountability.

What you’ll do: Responsibilities

What you can expect on a typical day:

• Team Coaching. Inspire and mentor associates to align team performance with strategic goals.
• Performance Management. Monitor associates, conduct evaluations, provide feedback, and address issues proactively.
• Collaboration & Influence. Work across teams, departments, and leadership to ensure alignment and impact.
• Associate Development. Provide mentorship and growth opportunities, supporting associates’ career advancement.
• Change Management. Lead by example in promoting positivity, adaptability, and transformational change.
• Escalation Management. You will take ownership of complex or atypical matters and work in conjunction with various third parties and team members within our Payroll, HR, and Benefits departments to resolve issues timely, maintain compliance, adapt to process changes, and leverage new technology.

QUALIFICATIONS REQUIRED:

• Bachelor's degree or equivalent in education and experience
• At least 3 years of experience
• At least 1 year of people leadership experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• CPP or FPC certification highly preferred
• For internal ADP talent, BRG leadership experience highly preferred
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and elevate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
• Proficiency and in-depth knowledge of pertinent ADP HR, Payroll and Benefits policies and procedures

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.