Payments Support Specialist — Flexible Hours & Impact

724 Givex Mexico S.A. de C.V.; Las Vegas (NV); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Shift4 is seeking a Payments Support Associate to provide frontline support for Shift4 products, including UTG, One, and POS integrations. You will troubleshoot issues, coordinate with resellers and partners, and maintain accurate records across phone, email, chat, and tickets.

Qualifications include a high school diploma, strong customer service, and the ability to explain technical concepts clearly. This role emphasizes teamwork and adaptability in a fast-paced payments environment.

Qualifications

• Strong customer service, communication, and problem‑solving skills.
• Ability to explain technical concepts clearly and simply.
• Positive, collaborative, and team‑oriented attitude.
• Quick learner with adaptability in a fast‑paced environment.
• PC hardware/software troubleshooting experience.
• Proficiency in Microsoft Office Suite or Google Workspace.

Responsabilités

• Provide customer support via phone, email, chat, and ticketing systems.
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
• Troubleshoot credit card, gift card, and POS processing issues.
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
• Track and document support interactions, maintaining clear and accurate records.
• Stay up-to-date on software updates, product changes, and company policies.
• Manage multiple support tasks efficiently across channels.
• Participate in team meetings and contribute suggestions for process improvements.
• Support departmental goals and 24/7 operations with flexible work hours.
• Perform additional duties as assigned to support overall team success.

Connaissances

Customer service

Communication

Problem-solving

Technical explanation

Teamwork

PC troubleshooting

Microsoft Office/Google Workspace

Formation

High school diploma

Associate degree or tech support experience

Outils

Microsoft Office

Google Workspace

CRM systems

POS knowledge

Description du poste

Shift4 is seeking a Payments Support Associate to provide frontline support for Shift4 products, including UTG, One, and POS integrations. You will troubleshoot issues, coordinate with resellers and partners, and maintain accurate records across phone, email, chat, and tickets.

Qualifications include a high school diploma, strong customer service, and the ability to explain technical concepts clearly. This role emphasizes teamwork and adaptability in a fast-paced payments environment.