Technical Customer Support Specialist - Payments & POS

724 Givex Mexico S.A. de C.V.; Center Valley (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

Shift4 is hiring a Customer Service Associate to provide front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts.

The role requires strong communication, technical curiosity, and the ability to manage multiple tasks in a fast-paced environment. Shift4 offers a 24/7/365 support environment with cross-functional collaboration.

Qualifications

• Stellar verbal and written communication skills.
• Strong technical curiosity and ability to navigate applications and systems.
• Problem-solving skills with the ability to explain technical concepts clearly.
• Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
• Familiarity with payment processing or restaurant/hospitality technology is a plus.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexibility to work varied shifts in a 24/7/365 support team.

Responsibilities

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
• Diagnose technical issues and elevate complex cases to higher-tier teams when necessary.
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
• Educate users on self-service features and digital support tools.
• Document cases and follow up to ensure full resolution.
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.

Skills

Communication skills

Technical curiosity

Problem solving

Customer service experience

Payment processing knowledge

Multitasking

Shift flexibility

Job description

Shift4 is hiring a Customer Service Associate to provide front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts.

The role requires strong communication, technical curiosity, and the ability to manage multiple tasks in a fast-paced environment. Shift4 offers a 24/7/365 support environment with cross-functional collaboration.