Payments Support Specialist - Tech-Savvy, Multichannel

Shift4; Morrisville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Shift4 is seeking a Customer Service Associate to provide front-line support for merchants across phone, email, and chat. You will help resolve inquiries related to payments, POS systems, hardware, software, and accounts, guiding users through troubleshooting steps and self-service tools.

The role requires strong communication, curiosity, and the ability to manage multiple tasks in a fast-paced, 24/7 environment.

Qualifications

• Stellar verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience in customer service or technical support is a plus.

Responsibilities

• Answer and resolve customer inquiries regarding payments, billing, hardware, software, and accounts.
• Walk merchants through troubleshooting steps for terminals, POS systems, and integrated software.
• Escalate complex cases to higher-tier teams when needed and document cases end-to-end.
• Educate users on self-service features and digital support tools.
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.

Skills

Verbal communication

Written communication

Technical curiosity

Problem-solving

Multitasking

Customer service

Tools

CRM systems

Ticketing software

Payment processing platforms

Job description

Shift4 is seeking a Customer Service Associate to provide front-line support for merchants across phone, email, and chat. You will help resolve inquiries related to payments, POS systems, hardware, software, and accounts, guiding users through troubleshooting steps and self-service tools.

The role requires strong communication, curiosity, and the ability to manage multiple tasks in a fast-paced, 24/7 environment.