Payments & POS Support Specialist

724 Givex Mexico S.A. de C.V.; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Shift4 is seeking a Customer Service Associate to provide front-line support to merchants across multiple channels, resolving inquiries about payments, POS systems, hardware, software, and accounts. This role requires strong communication, technical curiosity, and the ability to manage multiple tasks with clear, professional delivery.

You will troubleshoot terminals and integrated software, escalate complex issues when needed, and document cases to ensure full resolution across all channels.

Qualifications

• Strong verbal and written communication skills.
• Technical curiosity and ability to navigate applications.
• Experience in customer service or technical support (POS, SaaS, FinTech preferred).
• Familiarity with payment processing or hospitality tech is a plus.

Responsibilities

• Answer and resolve customer inquiries regarding payments, billing, hardware, software, and accounts.
• Guide merchants through troubleshooting steps for terminals, POS systems, and integrated software.
• Diagnose issues and escalate complex cases to higher-tier teams when needed.
• Use internal systems and knowledge bases to provide fast, accurate support.
• Document cases and follow up to ensure full resolution across channels.
• Maintain awareness of gateways, POS, APIs, dashboards, CRM, and related tools.

Skills

Verbal and written communication

Technical curiosity

Customer service experience

FinTech knowledge

Job description

Shift4 is seeking a Customer Service Associate to provide front-line support to merchants across multiple channels, resolving inquiries about payments, POS systems, hardware, software, and accounts. This role requires strong communication, technical curiosity, and the ability to manage multiple tasks with clear, professional delivery.

You will troubleshoot terminals and integrated software, escalate complex issues when needed, and document cases to ensure full resolution across all channels.