Tech-Savvy Payments Support Associate (24/7)

Shift4; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Shift4, the leader in commerce-enabling technology, seeks a Customer Service Associate to provide front-line support to merchants across channels, resolving inquiries about payments, POS systems, hardware, and accounts. You will troubleshoot credit card terminals and integrated software, document cases, and guide customers toward self-service tools while maintaining clear, professional communication.

This role requires multitasking in a fast-paced environment and a willingness to work varied

Qualifications

• Stellar verbal and written communication skills.
• Solid problem-solving and technical curiosity.
• Ability to explain technical concepts clearly to merchants.
• Experience in customer service/support environments.

Responsibilities

• Answer and resolve customer inquiries regarding payments, billing, hardware, software, and accounts.
• Walk merchants through troubleshooting steps for terminals, POS systems, and integrated platforms.
• Diagnose issues and escalate complex cases when needed.
• Use internal systems and knowledge bases to provide fast, accurate support.
• Document cases and follow up to ensure full resolution.
• Manage multiple channels (phone, email, chat, tickets) efficiently.

Skills

Communication skills

Technical curiosity

Problem-solving

Multitasking

Customer service experience

Tools

CRM systems

Ticketing software

Knowledge bases

Payment platforms

Job description

Shift4, the leader in commerce-enabling technology, seeks a Customer Service Associate to provide front-line support to merchants across channels, resolving inquiries about payments, POS systems, hardware, and accounts. You will troubleshoot credit card terminals and integrated software, document cases, and guide customers toward self-service tools while maintaining clear, professional communication.

This role requires multitasking in a fast-paced environment and a willingness to work varied