Payments Tech Support Specialist

Eigen Development; Las Vegas (NV); On-site; USD 42,000 - 66,000; Full time

Job summary

Shift4 is seeking a Customer Service Associate to provide front-line support to merchants across channels, addressing inquiries about payments, POS systems, hardware, software, and accounts. The role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while communicating clearly.

Ideal candidates bring experience in customer service or technical support, familiarity with payment processing, and the flexibility to work varied shifts in a 24/7/365 support

Qualifications

• Clear and professional communication in writing and speaking.
• Strong curiosity to navigate applications and systems.
• Ability to explain technical concepts to non-technical users.
• Experience in customer service or technical support (POS, SaaS, FinTech preferred).
• Familiarity with payment processing or hospitality tech is a plus.
• Ability to multitask and stay organized in a fast-paced environment.
• Willingness to work varied shifts in a 24/7/365 support team.

Responsibilities

• Answer and resolve customer inquiries regarding payments, billing, hardware, software, and accounts.
• Guide merchants through troubleshooting steps for terminals, POS, and software platforms.
• Diagnose issues and escalate complex cases to higher tiers when needed.
• Use internal systems and knowledge bases to provide fast, accurate support.
• Educate users on self-service features and digital support tools.
• Document cases and follow up to ensure full resolution.
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
• Maintain awareness of payment gateways, POS systems, APIs, dashboards, CRM, and related tools.

Skills

Verbal communication

Written communication

Technical curiosity

Troubleshooting

Multi-channel support

Fast-paced environment

Flexibility

Tools

CRM software

Ticketing systems

Knowledge bases

Job description

Shift4 is seeking a Customer Service Associate to provide front-line support to merchants across channels, addressing inquiries about payments, POS systems, hardware, software, and accounts. The role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while communicating clearly.

Ideal candidates bring experience in customer service or technical support, familiarity with payment processing, and the flexibility to work varied shifts in a 24/7/365 support