Payments Support, Associate

Shift4; Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Shift4 is seeking a Payments Support Associate to provide frontline support for Shift4 products and services, including Customer Hub, UTG, Shift4 One, and POS integrations. You will assist customers with troubleshooting, website navigation, statements, contracts, payments, and POS issues while collaborating with resellers, partners, and internal teams to ensure seamless operations.

The role requires strong customer service, clear communication, and problem-solving abilities, and offers a

Qualifications

• Requires high school diploma or equivalent; Associate degree or tech support experience preferred.
• Demonstrates strong customer service, communication and problem-solving skills.
• Able to explain technical concepts clearly and simply; collaborative attitude; quick learner.

Responsibilities

• Provide customer support via phone, email, chat, and ticketing systems.
• Assist customers with website navigation, statements, contracts, payments, and POS issues.
• Troubleshoot credit card, gift card, and POS processing issues.
• Collaborate with resellers, partners, and internal teams to resolve integration problems.
• Track and document support interactions with clear records.
• Stay up-to-date on software updates, product changes and company policies.
• Manage multiple support tasks across channels; participate in team meetings.
• Support 24/7 operations with flexible work hours.

Skills

Customer service

Communication

Problem-solving

Teamwork

Adaptability

PC Troubleshooting

Spanish language

Education

High school diploma

Associate degree

Tech support experience

Tools

Microsoft Office

Google Workspace

POS systems familiarity

Micros/Oracle POS

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.SummaryThe Payments Support Associate provides frontline support for Shift4 products and services, including Customer Hub, Universal Transaction Gateway (UTG), Shift4 One, and POS integrations. This role assists customers with troubleshooting, problem resolution, and general support inquiries, while collaborating with internal teams, resellers, and partners to ensure seamless operations.Responsibilities:Provide customer support via phone, email, chat, and ticketing systems.Assist customers with website navigation, statements, contracts, payments, and POS issues.Troubleshoot credit card, gift card, and POS processing issues.Collaborate with resellers, partners, and internal teams to resolve integration problems.Track and document support interactions, maintaining clear and accurate records.Stay up-to-date on software updates, product changes, and company policies.Manage multiple support tasks efficiently across channels.Participate in team meetings and contribute suggestions for process improvements.Support departmental goals and 24/7 operations with flexible work hours.Perform additional duties as assigned to support overall team success.QualificationsHigh school diploma or equivalent required; Associate’s degree or relevant tech support experience preferred.Strong customer service, communication, and problem-solving skills.Ability to explain technical concepts clearly and simply.Positive, collaborative, and team-oriented attitude.Quick learner with adaptability in a fast-paced environment.PC hardware/software troubleshooting experience.Proficiency in Microsoft Office Suite or Google Workspace.Optional QualificationsExperience with credit card terminals or POS systems.Familiarity with payment processors and settlement procedures.Knowledge of Micros/Oracle POS systems.Fluency in written and spoken Spanish.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.