Payments Operations Leader - AI-Driven FinTech

Brex; Seattle (WA); Hybrid; USD 119,000 - 149,000; Full time

Benefits offered by this job

Fully remote work up to 4 weeks/year

Job summary

Brex is hiring for an Operations leader in Seattle to drive servicing, billing, payments, and credit operations. You will oversee a team, own the automation roadmap, and collaborate with Product, Engineering, Legal, and Finance to ensure accurate, timely financial adjustments and audits.

The role requires 5+ years in financial services or fintech operations (2+ years managing people) with strong SQL, data analysis, and policy-writing skills.

Qualifications

• 5+ years in financial services or fintech operations; 2+ years managing people.
• Hands-on ownership of a servicing, billing, payment, or credit operations queue with controls.
• Track record of process improvement reducing handle time, backlog, or error rate.
• Operational counterpart to Product and Engineering: writing requirements, aligning on priority, testing builds.
• Data fluency to pull and defend numbers in SQL, spreadsheets, or BI tooling.
• Ability to escalate appropriately in ambiguous situations.
• Strong written communication.
• Well-defined view on applying AI in scaled operations.

Responsibilities

• Coach and develop a team of servicing specialists.
• Set and defend SLAs, quality bars, and capacity models across workflows.
• Define operational reporting cadences and measures for staffing and prioritization.
• Write and maintain SOPs, QA sampling, and maker‑checker controls for accuracy and auditable entries.
• Be the escalation path for high‑dollar, time‑critical, and legally sensitive cases; collaborate with Legal, Compliance, etc.

Skills

Data fluency

SQL

Written communication

People management

Vendor onboarding

Job description

Brex is hiring for an Operations leader in Seattle to drive servicing, billing, payments, and credit operations. You will oversee a team, own the automation roadmap, and collaborate with Product, Engineering, Legal, and Finance to ensure accurate, timely financial adjustments and audits.

The role requires 5+ years in financial services or fintech operations (2+ years managing people) with strong SQL, data analysis, and policy-writing skills.