Payments Lifecycle Associate: Automation & Escalations

Aumni; Tampa (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in Tampa is seeking a Payment Lifecycle Associate to help ensure smooth fund transfers and improve payment operations. You will leverage automation, AI/ML, and analytics to optimize processes while collaborating with internal lines of business and stakeholders.

The role emphasizes cybersecurity awareness, anti-fraud strategies, and continuous improvement to enhance efficiency and customer experience in a fast-paced environment.

Qualifications

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems.
• Familiarity with continuous improvement methodologies and design-thinking techniques.

Responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for financial, operational, and technical processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate fund transfers across products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build relationships with stakeholders.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point.

Skills

Global payment processing

Data analysis

Cybersecurity controls

Anti-fraud strategies

Process improvement

Job description

JPMorganChase in Tampa is seeking a Payment Lifecycle Associate to help ensure smooth fund transfers and improve payment operations. You will leverage automation, AI/ML, and analytics to optimize processes while collaborating with internal lines of business and stakeholders.

The role emphasizes cybersecurity awareness, anti-fraud strategies, and continuous improvement to enhance efficiency and customer experience in a fast-paced environment.