Payment Lifecycle Associate I - Transaction Screening Escalation

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL is hiring a Payment Lifecycle Associate to help ensure smooth fund transfers across products and parties. You will apply automation, analytics, and cybersecurity best practices to optimize our payments operations.

You will engage with stakeholders, manage projects, and mentor team members while driving continuous improvement and faster, more accurate processing in a fast-paced financial services environment.

Qualifications

• Advanced knowledge of global payment processing operations and systems.
• Data analysis skills to interpret insights for decision-making with stakeholders.
• Commercial mindset with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies.
• Familiarity with continuous improvement methodologies and design-thinking.

Responsibilities

• Use independent judgment to resolve exceptions and strengthen control environments for technical, financial, and operational processes.
• Research and data analysis to address non-routine payment lifecycle issues and ensure accurate fund transfers across products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build relationships with stakeholders.
• Coach, train, and mentor team members to uphold high service standards and serve as escalation point.

Skills

Global payments operations

Data analysis

Communication skills

Cybersecurity controls

Continuous improvement

Tools

ISO/Swift messaging

AI-powered analytics

Workflow automation

Process optimization tools

Job description

Join a team shaping the future of digital payments and drive your professional growth. Unlock your potential and make a meaningful impact in a fast-paced and innovative environment. As a Payment Lifecycle Associate within the Payments Operations team at JPMorganChase, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. You will make decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.

Job responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.

Required qualifications, capabilities, and skills

• Advanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.
• Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.
• Experience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.
• Experience in global payments and understanding of accounting and money movement processes
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.