Payments Lifecycle Analyst: Escalations & Optimization

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Tampa, FL, is seeking a Payment Lifecycle Analyst to help ensure the smooth transfer of funds and strengthen our payments operations framework.

You will apply automation, data analysis, and cybersecurity awareness to resolve issues, drive improvements, and collaborate with stakeholders across products and lines of business. You will analyze payment lifecycle data, define project requirements, and lead process optimization initiatives to improve quality and customer

Qualifications

• Advanced knowledge of global payment processing operations and systems architecture.
• Proficiency in data analysis techniques to interpret and communicate insights for informed decisions with senior stakeholders.
• Commercial and growth mindset to adapt to fast-paced environments and new business initiatives.
• Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems.
• Familiarity with continuous improvement methodologies and design-thinking techniques.

Responsibilities

• Utilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.
• Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.
• Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.
• Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.
• Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.

Job description

JPMorgan Chase & Co. in Tampa, FL, is seeking a Payment Lifecycle Analyst to help ensure the smooth transfer of funds and strengthen our payments operations framework.

You will apply automation, data analysis, and cybersecurity awareness to resolve issues, drive improvements, and collaborate with stakeholders across products and lines of business. You will analyze payment lifecycle data, define project requirements, and lead process optimization initiatives to improve quality and customer