Payments Enablement Lead — Hybrid 3x/wk Onsite

Tyler-Technologies-29572f8; Troy (MI); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Tyler Technologies is seeking a Payment Enablement Specialist to lead configuration and implementation of payment systems within the Tyler Payments ecosystem. Responsibilities include system configuration, testing, migrations, and third‑party integrations to ensure smooth transaction processing and white‑glove onboarding.

The role emphasizes collaboration with product, development, finance, and customer service teams, delivering accurate service handoffs and excellent internal support.

Qualifications

• 3-5 years relevant experience in customer service, financial operations, or payment processing is highly valued.

Responsibilities

• Document collection: Ensure all required hand-off paperwork is submitted, accurate, and compliant with Tyler Technologies and third-party vendor standards.
• System Configuration: Configure Tyler Payment systems in all environments to meet contractual needs.
• Testing and Validation: Perform and coordinate required end-to-end testing prior to go live and validate systems for accuracy of processing.
• Collaborate and Knowledge Expansion: Collaborate with divisional teams and internal technical teams to serve as an expert in configuration of the payment systems to ensure a timely and successful service launch.
• Company-wide Migrations: Support divisions in company-wide system migrations from implementation of new functionality to large scale processor migrations.
• Financial Institution and Vendor Integrations: Work with Third-Party vendors and Financial Institutions to integrate the payment systems with new features and functions.
• Implementation Handoff: Document service details and handoff to the divisional implementation teams for their go live.
• Issue resolution & support: Address and resolve any implementation and testing errors that are a direct result of the service setup/merchant credentials.
• Customer Service: Provide white-glove support to internal partners and peers, including clear communication and proper account documentation regarding expected outcomes, troubleshooting, and account details.
• Collaboration: Actively participate in team and company Teams chat and meetings.

Skills

Exceptional communication skills

Problem solving

Customer service experience

Education

Bachelor’s degree in business, finance, or related discipline

Tools

Payliance

FISERV

Chase ISO

Job description

Tyler Technologies is seeking a Payment Enablement Specialist to lead configuration and implementation of payment systems within the Tyler Payments ecosystem. Responsibilities include system configuration, testing, migrations, and third‑party integrations to ensure smooth transaction processing and white‑glove onboarding.

The role emphasizes collaboration with product, development, finance, and customer service teams, delivering accurate service handoffs and excellent internal support.