Payment Enablement Specialist

Tyler Technologies, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Tyler Technologies, Inc. in Indianapolis, IN, is seeking a Payment Enablement Specialist to manage configuration and implementation of payment systems within the Tyler Payments ecosystem.

This role handles new service setups, feature configuration, and readiness for customer go-lives, collaborating with product, development, finance, and customer service teams for a white-glove onboarding experience. The position is hybrid with three days on-site per week.

Qualifications

• Bachelor's degree in business, finance, or related field preferred but not required.
• 3–5 years in customer service, financial operations, or payment processing.
• Working knowledge of payment platforms Payliance, FISERV, and Chase ISO.
• Strong problem solving and attention to detail; excellent communication skills.
• Ability to thrive in a fast-paced environment while managing multiple priorities.

Responsibilities

• Document collection and compliance hand-off paperwork.
• Configure Tyler Payment systems across environments.
• Perform end-to-end testing before go-live.
• Collaborate with teams to ensure timely service launches.
• Support company-wide migrations and new functionality.
• Integrate payment systems with financial institutions and vendors.
• Handoff implementation details to deploy teams.
• Resolve issues from service setup and merchant credentials.
• Provide white-glove internal partner support and clear communication.
• Participate in meetings and identify improvements.

Skills

Customer service

Financial operations

Payment processing

Problem solving

Communication skills

Attention to detail

Multi-tasking

Team collaboration

Education

Bachelor's degree in business/finance

Tools

Payliance

FISERV

Chase ISO

Job description

Professional ServicesIndianapolis,IndianaTroy,MichiganOverland Park,Kansas
Salary: USD 60000 - 70000 Annually

The Payment Enablement Specialist plays a pivotal role in managing the configuration and implementation of payment systems within the Tyler Payments ecosystem. This includes, and is not limited to, handling new service setups, enhanced functionality configuration, ensuring readiness for release to the customer, supporting company-wide payments migrations and implementation of financial institution system integrations. The payment enablement specialist serves as a point of contact for configuration-related inquiries and service setup troubleshooting, ensuring seamless transaction processing and responsive support for internal stakeholders. Success in this role requires a balanced blend of customer service excellence, organization, technical aptitude, problem-solving, and sharp attention to detail to onboard services efficiently and accurately. The payment enablement specialist collaborates closely with product and development teams, as well as finance and customer service teams, to deliver a white-glove onboarding experience.

This is a hybrid working role which requires 3 days onsite, in office, per week.

Responsibilities

• Document collection: Ensure all required hand-off paperwork is submitted, accurate, and compliant with Tyler Technologies and third-party vendor standards. Document system configurationrequirements and internal communication within the Client Record Management systems.
• System Configuration: Configure Tyler Payment systems in all environments to meet contractual needs.
• Testing and Validation: Perform and/or coordinate required end-to-end testing prior to go live and validate systems for accuracy of processing.
• Collaborate and Knowledge Expansion: Collaborate with divisional teams and internal technical teams to serve as an expert in configuration of the payment systems to ensure a timely and successful service launch.
• Company-wide Migrations: Support divisions in company-wide system migrations fromimplementation of new functionality to large scale processor migrations.
• Financial Institution and Vendor Integrations: Work with Third-Party vendors and FinancialInstitutions to integrate the payment systems with new features and functions. The payment enablement specialist will be an expert in these Third-Party integrations and feature sets.
• Implementation Handoff: Document service details and handoff to the divisional implementation teams for their go live.
• Issue resolution & support: Address and resolve any implementation and testing errors that are a direct result of the service setup/merchant credentials. This may include coordinating with third-party payment processors/vendors to address technical issues, account setup, or updates.
• Customer Service: Provide white-glove support to internal partners and peers, including clear communication and proper account documentation regarding expected outcomes, troubleshooting, and account details. Clear communication with escalation manager/contacts.
• Collaboration: Actively participate in team and company Teams chat and meetings. Attend team meetings where team members identify areas of improvement, account issues, trends, etc. and provide examples for solutions. Communicate honestly and respectfully with peers, partners, vendors, and across the Tyler organization - always keeping One Tyler top of mind.

Qualifications

• A bachelor’s degree in business, finance, or related discipline is preferred but not required.
• 3-5 years relevant experience in customer service, financial operations, or payment processing is highly valued.
• Working knowledge of payment platforms including Payliance, FISERV, and Chase ISO is highly valued.
• Demonstrated ability to solve problems effectively, with sharp attention to detail.
• Exceptional communication skills, both written and verbal.
• Proven capability to thrive in fast-paced environments while managing multiple priorities.
• Fundamental understanding of financial transactions and payment systems.