Payment Enablement Lead — Hybrid Onboarding & Integrations

Tyler Technologies, Inc.; Troy, Northern (MI, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Payment Enablement Specialist to manage the configuration and implementation of payment systems within the Tyler Payments ecosystem.

The role involves configuring new services, ensuring readiness for customer release, and supporting migrations and financial institution integrations. You will coordinate with product, development, finance, and customer service teams to deliver a white-glove onboarding experience.

Qualifications

• A bachelor’s degree in business, finance, or related discipline is preferred but not required.
• 3–5 years relevant experience in customer service, financial operations, or payment processing is highly valued.
• Working knowledge of payment platforms including Payliance, FISERV, and Chase ISO is highly valued.
• Demonstrated ability to solve problems effectively, with sharp attention to detail.
• Exceptional communication skills, both written and verbal.
• Proven capability to thrive in fast-paced environments while managing multiple priorities.
• Fundamental understanding of financial transactions and payment systems.

Responsibilities

• Document collection: Ensure all required hand-off paperwork is submitted, accurate, and compliant with Tyler Technologies and third-party vendor standards.
• System Configuration: Configure Tyler Payment systems in all environments to meet contractual needs.
• Testing and Validation: Perform and/or coordinate required end-to-end testing prior to go live and validate systems for accuracy of processing.
• Collaborate with divisional teams and internal technical teams to serve as an expert in configuration of the payment systems for timely and successful service launch.
• Support divisions in company-wide system migrations from implementation of new functionality to large-scale processor migrations.
• Work with third-party vendors and financial institutions to integrate payment systems with new features and functions.
• Documentation and handoff to implementation teams for go-live.
• Address and resolve implementation and testing errors arising from service setup/merchant credentials, coordinating with third-party processors/vendors as needed.
• Provide white-glove support to internal partners, with clear communication and proper account documentation.
• Participate in team meetings, identifying areas for improvement and sharing solutions.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Education

Bachelor’s degree in business/finance

Tools

Payliance

FISERV

Chase ISO

Job description

Tyler Technologies, Inc. is seeking a Payment Enablement Specialist to manage the configuration and implementation of payment systems within the Tyler Payments ecosystem.

The role involves configuring new services, ensuring readiness for customer release, and supporting migrations and financial institution integrations. You will coordinate with product, development, finance, and customer service teams to deliver a white-glove onboarding experience.