Strategic Client Success Manager

Paymentus Corporation; Dallas (TX); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Paymentus Corporation is seeking an Account Manager for its Client Success team. You will manage a portfolio of Paymentus clients, collaborate with internal teams, and drive revenue growth while ensuring client satisfaction.

You will conduct regular health check-ins, develop account plans when assigned a dedicated portfolio, and engage clients through emails, calls, and meetings to capture up-sell opportunities and resolve issues while representing the voice of the client.

Qualifications

• 5+ years in client relationship management and/or customer success with portfolio management.
• Direct experience in online/digital bill payments and money movement.
• Strong written and oral communication for all audiences.
• Ability to negotiate contract renewals with pricing guidelines.
• Experience preparing RFPs/ RFQs / Vendor requirements.
• Self-sufficient in managing a portfolio and leading client meetings.
• Excellent time management for strategic and operational relationships.
• Proficiency in financial modeling and understanding of profitability.
• Ability to document and articulate client requirements for changes.
• Knowledge of diverse industries; SAAS/cloud experience preferred.
• Familiarity with Microsoft Office Suite.

Responsibilities

• Manage a portfolio of Paymentus clients and coordinate with internal teams.
• Develop annual account plans for dedicated portfolios or perform regular health check-ins.
• Engage clients through email, phone, in-person meetings, and virtual sessions.
• Meet or exceed goals for revenue growth, retention, and relationship expansion.
• Act as the voice of the client to drive issues/escalations to resolution.

Skills

Client relationship management

Negotiation

Financial modeling

Communication skills

SAAS sales

Strategic planning

Education

Bachelor's degree in business/related field

Tools

Salesforce

Microsoft Office

Job description

Paymentus Corporation is seeking an Account Manager for its Client Success team. You will manage a portfolio of Paymentus clients, collaborate with internal teams, and drive revenue growth while ensuring client satisfaction.

You will conduct regular health check-ins, develop account plans when assigned a dedicated portfolio, and engage clients through emails, calls, and meetings to capture up-sell opportunities and resolve issues while representing the voice of the client.