Payment Operations Specialist - Remittance & SQL Pro

1st Choice &

Clinton (MD)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Job summary

1st Choice in Clinton, MD is seeking a Payment Operations Specialist to maintain the Remittance Processing Pipeline and optimize BillPay payments for thousands of customers. You will be an expert in bill payment processing, solving complex problems, and providing remittance expertise to internal and external partners.

This full-time role requires 1+ years in customer service and payment processing, strong Excel skills, and SQL.

Qualifications

1+ years of experience in customer or client service.
1+ years of experience in managing and completing various work assignments in support of billers and payment processing.
Strong understanding of Microsoft Office Suite, including Excel.
Proficiency in SQL for database queries and research.

Responsibilities

Maintain and optimize the Remittance Processing Pipeline for BillPay payments.
Implement new billers for electronic payments.
Lead meetings with billers, clients, and internal business partners to support remittance implementations and projects.
Update existing payment direction rules based on biller needs.
Utilize SQL queries to search databases and conduct research.
Analyze payment delivery methods and existing rules to drive higher electronic rates.
Respond to biller and internal partner inquiries related to payment remittance.