Remote Payment Operations Specialist - Data & Disputes

FastSpring, LLC; United States; Remote; USD 52,000 - 70,000; Full time

Job summary

FastSpring is a global payments platform seeking a Payment Operations Specialist, Technical Operations to support daily payment operations across processors and regions, handling chargebacks, disputes, and data analytics. This entry-to-early-career role requires comfort with spreadsheets and a curiosity about how payments work.

You will own recurring analyses in at least one area within a year and collaborate with internal teams to improve reconciliation, fraud detection, and payment cost

Qualifications

• Analytical mindset with ability to work with data and numbers.
• Attention to detail in handling payment data and disputes.
• Proficiency with spreadsheets and data analysis tools.

Responsibilities

• Support chargeback and PayPal dispute workflows — case review, evidence gathering, and representment prep.
• Monitor chargeback volumes, win rates, and fraud ratios by seller, processor, and MID.
• Investigate Tier I–II payment inquiries involving authorizations, declines, settlements, refunds, disputes, or processor behavior; escalations as needed.

Skills

Analytical thinker

Detail oriented

Spreadsheet skills

Job description

FastSpring is a global payments platform seeking a Payment Operations Specialist, Technical Operations to support daily payment operations across processors and regions, handling chargebacks, disputes, and data analytics. This entry-to-early-career role requires comfort with spreadsheets and a curiosity about how payments work.

You will own recurring analyses in at least one area within a year and collaborate with internal teams to improve reconciliation, fraud detection, and payment cost